Our Services
Hamdan Medical Company(HMA) provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service.
Services
Technical Support
HMA service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by going to site itself.
Spare Parts Support
HMA has enough spare parts inventory for all products for at least 2 years after production is officially stopped.
Warranty
HMA offers a warranty for it's instruments.
Warranty Exemptions
HMA obligation or liability under this warranty does not include any transportation or other charges or liability for direct,indirect or consequential damages or delay resulting from the improper use or application of the product or the use of parts or accessories not approved by HMA or repairs by people other than HMA authorized personnel.
This warranty shall not extend to:
- Malfunction or damage caused by improper use or man-made failure.
- Malfunction or damage caused by unstable or out-of-range power input.
- Malfunction or damage caused by force majeure such as fire and earthquake.
- Malfunction or damage caused by improper operation or repair by unqualified or unauthorized service people.
- Malfunction or damage caused by use of parts or accessories not approved by HMA 。
- Malfunction of the instrument or part whose serial number is not legible enough.
- Others not caused by instrument or part itself.
Service Contract
HMA offer a multiform service contract to customers. Please contact our company for details.